Are you struglling with payment method suspended Facebook ads? Don’t panic. In this guide, we’ll explain the reasons behind suspended payments and provide you with actionable steps to swiftly resolve the issue. Get ready to regain control of your advertising campaigns!
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Payment Method Suspended Facebook Ads: 6 Common Reasons
Generally, there are 6 common reasons for getting your Facebook ads payment method suspended. It’s important to figure out which is your case to come up with a solution:
Expired credit cards
When your credit card linked to your Facebook Ads account reaches its expiration date, it becomes invalid for making payments. As a result, Facebook cannot charge the expired card for the ad campaigns you run.
This situation often leads to the suspension of your ad account until you update the payment method with a valid credit card.
Declined payment from your bank account
Another common reason why your payment method on Facebook Ads may get suspended is when payments are declined by your bank. This happens when your bank rejects the transaction initiated by Facebook to charge your account for running ads.
It could occur due to various reasons, such as insufficient funds, suspected fraudulent activity, or security measures imposed by your bank.
Insufficient funds
Insufficient funds occur when there isn’t enough money available in your linked payment source (such as a credit card or bank account) to cover the cost of your ad campaigns.
When Facebook attempts to charge your payment method for the ad expenses, but there are insufficient funds, the transaction is declined, leading to the suspension of your payment method.
Restricted payment method
Various payment methods may not be accepted by Facebook Ads due to their specific terms or limitations.
For instance, some prepaid cards or virtual cards may have restrictions that prevent them from being used for online advertising purposes.
Also, certain financial institutions may impose limitations on the types of transactions allowed with specific cards, which can result in transactions being declined when used for Facebook Ads.
Your credit card reaching the limit
Credit cards typically come with preset spending limits, which represent the maximum amount you can charge to the card within a specific period, usually on a monthly basis.
If you’ve already reached or exceeded this limit, any additional charges attempted by Facebook Ads will be declined by your credit card issuer.
Wrong bank account information
Incorrect bank account information can lead to various issues, such as failed transactions, rejected payments, and account suspensions. Facebook verifies the bank account information provided during setup to ensure accuracy and validity.
If the information entered doesn’t match the bank’s records or is incomplete, Facebook may suspend the payment method associated with your ad account.
Read more: Ad Account Suspended Facebook: Why & What To Do?
How To Fix Facebook Ads Payment Method Suspended
Spot where the problem is and trigger it – that’s it. Once you’ve identified what caused your Facebook ads payment to be suspended, take essential steps to address it.
Below are the solutions to each case listed above:
Update your payment info/Switch to another payment method
If your credit card has expired, you need to switch to another payment method (previously added) or add a new valid payment option.
Sometimes, your credit card details or PayPal info might vanish from your Ad Account without any clear reason.
Or, if you’ve recently received a new credit card and forgot to update Facebook, it can lead to failed payments, causing your ads to stop running.
Here’s how you change to another payment method that is already added:
- Go to your Ads Manager and navigate to the Payment Settings section.
- Look for the payment method associated with your ads account.
1. If it’s a credit card that has expired, click on the option to update payment info.
2. If you wish to add a new payment method:
+) Choose “Add payment method.”
+) Choose the type of card you want to add
+) Enter the details of your new credit card, including the card number, expiration date, and CVV code. Make sure to double-check the information for accuracy.
3. If you spend regularly on your Business Manager and have a good payment history, think about using PayPal. It’s an international payment service that lets you pay for Facebook ads from anywhere. Plus, PayPal uses secure servers and encryption for added payment security.
Just remember, you need enough funds in your PayPal account to cover your Facebook ad costs. If you don’t have sufficient funds, your payment will still be declined.
+) To switch to PayPal, simply select the option to switch payment method.
+) Follow the prompts to add the new payment method to your Facebook Ads account.
4. You can also change to another payment method that is already added, still valid, and able to pay the due. Simply click on that payment option and hit “Pay Now.”
Once you’ve updated or switched your payment method, your ads should start running again without any interruptions.
Contact your payment provider
If switching cards doesn’t fix the problem, your bank might be blocking the transaction to prevent fraud, especially if you’re in South East Asia using a local bank card for Facebook Ads. Here’s what you can do then:
- Contact your local bank’s hotline and explain that you’re running ads on Facebook and need to pay using your card.
- Once they authorize the transaction, you’ll be able to pay for your Facebook Ads without any issues in the future.
Add to your funds
If your prepaid ad account fails to pay because of insufficient funds, add a sufficient amount to your fund then
In the Ads Manager, click on the menu icon (three horizontal lines) in the top-left corner, select “Billing & Payment Methods” from the menu, and go to your “Prepaid Funds.”
Click on the “Add Funds” button.
Remember to specify the amount you want to add to your balance. Facebook typically has minimum and maximum amounts you can add per transaction.
Review your billing/bank account info
Double-check the accuracy of the information entered, including your account number, routing number, and billing address. If any details are incorrect or outdated, click on the option to update billing/bank account info. Enter the correct and up-to-date information as required.
If you can’t fix the problem with the steps above, reach out to Facebook Ads support for more help.
Go to Business Help Center (https://www.facebook.com/business/help)
Then, click “Get Support” to seize an overview of your account’s recent issues.
After that, click Contact Support to chat with a Facebook rep. Give them all the details, and they’ll lift the payment restriction on your ad account.
How To Prevent Future Facebook Ads Payment Suspension
To steer clear of future headaches with Facebook Ads payments, it’s smart to take preventive steps. Below are the best practices to adopt so that you can avoid payment suspensions:
1. Maintain sufficient funds in your payment card. Facebook charges you twice: first when you reach your payment threshold and secondly on your monthly billing date for any leftover costs.
2. Always have a backup payment method added to your account to prevent ad pausing due to insufficient funds.
3. Ensure your payment method meets specific criteria:
- Available in your country: Facebook accepts various payment methods like credit or debit cards (American Express, Discover, Mastercard, Visa, JCB), PayPal, and bank accounts (direct debit) in supported countries.
- Has a CVV code: Facebook requires cards with a CVV code for security.
- Not associated with too many accounts: Facebook limits the number of accounts using the same payment method.
4. Consider a Facebook agency account for rent from a reliable agency to manage your payments and spending more effectively.
For example, experienced account managers at SpeedX Agency can offer advice on optimizing your ads, targeting the right audience, and managing your budget effectively. This support can help you avoid mistakes that might trigger payment issues.
Notably, Facebook agency accounts from SpeedX Agency are already established and have a history of good payment behavior. Facebook tends to trust accounts that have a history of consistent and legitimate advertising activity.
5. Check your credit card limits to ensure they can cover your Facebook ad payments. Adjust your payment threshold if needed to match your credit card limit.
6. Keep an eye on the expiration dates of your debit/credit cards to ensure they don’t expire before your future charges.
Conclusion
In essence, confronting a payment method suspended Facebook ads is not a setback but an opportunity to fine-tune your advertising strategy. By understanding the reasons behind payment suspensions and implementing the right solutions outlined in this guide, you can ensure the uninterrupted success of your advertising campaigns.
