6 Reasons For TikTok Ads Payment Unsuccessful & How To Fix

One of the great things about TikTok advertising is that advertisers can directly manage their ad budget and allocate it whenever and wherever they want with the three TikTok ads payment methods. Still, despite appearing pretty straightforward, SpeedX has received many questions about TikTok ads payment unsuccessful. So, this article will clue you in on the six major reasons for failure to pay for TikTok ads and the prompt solution to each case. We hope it can help you deal with the situation quickly and easily!

Why Is My TikTok Ads Payment Unsuccessful? What’s The Solution?

When running ads on TikTok, payment issues can be frustrating and disruptive to your marketing efforts. Understanding the reasons behind unsuccessful TikTok ad payments is crucial for maintaining smooth campaign operations.

Insufficient balance

Insufficient balance is a common reason for TikTok ads payment to be unsuccessful. This occurs when there aren’t enough funds in your TikTok Ads account to cover the cost of your advertising expenses. How to fix: The only solution is to add funds to your TikTok Ads account. To add funds, navigate to the “Billing” section of the TikTok Ads Manager and select “Add Funds.” From there, you can choose the amount of funds you want to add to your account. However, if you encounter persistent issues even after adding funds, it’s advisable to contact your bank or payment institution for further assistance. Alternatively, you can try using another payment card that supports 3D Secure Verification (3DS) and attempt the transaction again. This additional verification may help facilitate a successful payment.

Unsupported payment method

If your TikTok Ads payment fails due to an unsupported payment method, it could be for various reasons, such as using an unsupported card type or providing incorrect payment details. It’s crucial to ensure that your payment method is supported and that the information entered, including the card number, expiration date, and CVV code, is accurate. Additionally, confirm with your card issuer if international transactions are permitted. Another possibility is that your payment provider flagged the transaction as fraudulent, requiring you to contact them for resolution. Ensure your payment method is active and has sufficient funds to cover your advertisement costs. How to fix: To resolve this issue, update your payment method details. Follow these steps:

• Click on “Payment Settings.”
• Select the payment method you want to update or add, such as a credit card or PayPal.
• After updating the payment method, click “Save” to confirm the changes.

To prevent payment issues, use bank cards from reputable institutions and avoid virtual cards, which TikTok may reject due to security concerns. Virtual cards, being easily created online, are more susceptible to fraudulent activity than physical cards.

Invalid payment information

If your TikTok Ads payment fails due to invalid payment information, it’s typically because of issues like an expired card, card status problems, or an incorrect security code. Here’s how to address these issues: How to fix: Expired Payment Method: If you receive a notification stating that your payment method has expired, you’ll need to use another valid payment method. Contact your bank or payment institution for assistance if needed. Card Status Issue: If there’s an issue with your card status, such as it being declined or inactive, TikTok advises consulting with your bank or using an alternative payment method. Invalid Security Code: If you’re notified of an invalid security code, double-check the information you entered, including the CVV code, and try again. Ensure that the details you provide match those associated with your bank or payment institution.

Technical errors

If your TikTok Ads payment fails due to technical errors, it could be because of issues with your device or the TikTok platform itself. Here’s how to address these problems: How to fix: Device Compatibility: Ensure that your device is compatible with TikTok Ads. Some technical issues may arise if your device doesn’t meet the platform’s requirements. Check TikTok’s compatibility guidelines to verify if your device is supported. Platform Operation: Confirm that the TikTok Ads platform is operational. Sometimes, payment failures can occur due to temporary glitches or maintenance on the TikTok platform. Check for any announcements or updates from TikTok regarding platform status. Browser Cache: Clear the cache in your web browser to eliminate any temporary data or files that may be causing technical issues. This can help resolve payment failures caused by browser-related issues. Refresh Page: If you encounter a technical problem during the payment process, try refreshing the page. This can sometimes resolve temporary glitches or errors that prevent successful payments. Contact Support: If the issue persists despite troubleshooting steps, contact TikTok Ads support for further assistance. They can provide additional guidance and troubleshooting steps to help resolve the technical error and complete your payment successfully.

Authentication verification problems

If you encounter authentication verification problems during your TikTok Ads payment process, it may result in an unsuccessful transaction. Here are some solutions to address this issue: How to fix: Verify Information: Double-check the accuracy of the information you’ve entered, including the cardholder’s name, email address, billing address, etc. Ensure that all details are correct and match the information associated with your payment method. 3D Secure Verification: Ensure that your payment card supports 3D Secure Verification (3DS), a security protocol used to authenticate cardholders during online transactions. If your card supports 3DS, ensure that the verification process is accurate. Contact your card-issuing bank if you encounter any issues with 3DS verification. Use Different Payment Method: If you continue to experience authentication verification problems, consider using a different payment card or payment method to complete the transaction. Using an alternative payment method may help circumvent authentication issues and enable a successful payment. TikTok Agency Account For Rent: A TikTok agency account is an already verified ad account which appears more trusted and reputable to TikTok. That means you can not only save time waiting for TikTok’s approval but also reduce the chances of getting TikTok ads account suspended in the future. Contact us for more information!

Wrong billing address

If you’re experiencing payment failures on TikTok Ads, a possible reason could be a mismatch in the billing address. This means that the billing address entered during the payment process doesn’t match the one associated with your payment method. How to fix: Double-Check Information: Ensure that the billing address entered during the payment process is accurate and matches the billing address linked to your payment method. Review the details carefully to avoid any discrepancies. Verify with Bank or Payment Provider: If you’re unsure about your correct billing address, contact your bank or payment provider for clarification. They can provide you with the accurate billing address associated with your payment method. Update Billing Address: Once you have confirmed the correct billing address, update it in your TikTok Ads account. Navigate to the “Billing” section and make the necessary changes to ensure that the billing address is accurate.

FAQs about TikTok Ads Payment Unsuccessful

Why can’t I pay with my card on TikTok?

If you’re unable to pay with your card on TikTok, it could be due to a couple of reasons. Firstly, TikTok may not support your payment method, or there could be errors in the payment details you’ve entered. It’s important to ensure that your payment method is supported by TikTok and that you’ve provided accurate information, including the card number, expiration date, and CVV code. Double-checking these details can help resolve payment issues on TikTok.

Can you pay for TikTok ads with credit card?

Yes, you can pay for TikTok ads with a credit card. TikTok accepts payments via credit card, debit card, or any other payment method that they accept. The platform notifies users of the applicable billing date and threshold amount, and payments can be made using these accepted methods. Multiple charges to your payment methods may occur based on the billing cycle and spending thresholds.

What is the payment method for TikTok ads?

The payment methods for TikTok ads include credit cards and PayPal for prepay payments, and credit cards for autopay payments. Additionally, TikTok offers options for weekly and monthly invoicing.

Conclusion

Encountering TikTok ads payment unsuccessful can be frustrating, but understanding the reasons behind these problems and their respective solutions can help alleviate these issues. Remember, with a little troubleshooting and persistence, you’ll be back on track to achieving your marketing goals in no time!